Theoretische Grundlagen zum Support mit Open Source Software und ITIL (German Edition) Book PDF, ePub eBook

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Book Descriptions:
Akademische Arbeit aus dem Jahr 2007 im Fachbereich Informatik - Wirtschaftsinformatik, Note: 1,0, Fachhochschule Dortmund, Sprache: Deutsch, Abstract: In dieser Arbeit wird allgemein beschrieben, was unter Software und deren Support verstanden wird und welche Bedeutung dem Software Support als Dienstleistung im IT Service Management zukommt.

Anschließend werden diejenigen Inhalte der IT Infrastructure Library (ITIL) als Beispiel eines Standardisierungsansatzes für das IT Service Management aufgeführt, auf deren Basis die Service Support Prozesse identifiziert werden sollen.

Schließlich werden die hinter den Begriffen Trouble Ticket System und Open Source Softwareliegenden Konzepte kurz vorgestellt.

Aus dem Inhalt:

- IT Service Management nach ITIL.
- Anforderungen an Trouble Ticket Systeme.
- SWOT-Analyse.

Theoretische Grundlagen zum Support mit Open Source Software und ITIL (German Edition) by Lajos Vilt

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