Implementierung des ITIL® Service Desk mit Open Source Software (German Edition) Book PDF, ePub eBook

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Book Descriptions:
Diplomarbeit aus dem Jahr 2004 im Fachbereich Informatik - Wirtschaftsinformatik, Note: 1,0, Fachhochschule Köln (Fakultät für Informatik und Ingenieurwissenschaften), Sprache: Deutsch, Anmerkungen: Anlagen und Quellen unter itsdt.sf.net. , Abstract: Zur Unterstützung der ITIL-Prozesse können ITIL-Automatisierungs-
Werkzeuge in Form von Software Verwaltungsaufgaben koordinieren und
kontrollieren. Kosteneinsparungen können dabei bereits bei den
Anschaffungskosten dieser Software-Werkzeuge erzielt werden: Gerade
kleine Unternehmen bis 1000 Mitarbeitern brauchen keine kommerziellen
„Alleskönner", sondern können auch mit frei ladbaren Tools aus dem
Internet bereits in das ITIL-Framework einsteigen. Der Aufwand für die Implementierung des ITIL Service Desk aus bestehender Open Source Software ist eher gering.
Allerdings muss ITIL-Best Practice in den einsetzenden Unternehmen
gelebt werden.

Implementierung des ITIL® Service Desk mit Open Source Software (German Edition) by Philipp Rothmann

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